Features

Pop-up type

• Fully embedded pop-up
  Make use of the pop-up that is fully embedded in the platform itself.

Call control

• Answer button
  With call control you can directly answer a call via a button in the pop-up notification.
• Hangup button
  With call control you can directly end a call via a button in the pop-up notification.
• Call initiation
  Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
• Hold/Resume button
  Easily put a call on hold during a call with a single mouse click
• Cold transfer button
  The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
• Attended transfer button
  The warm transfer feature allows you to transfer the call to a call-back telephone number.
• Application Call Control
  In the platform itself you can answer, end and transfer calls (cold and announced transfer).
• DTMF support
  With DTMF support, you can press a key during a phone call via the Bubble and Bubble365 apps to make a selection in, for example, the menu on the other end of the line.

AI call transcriptions

• Supported via telephony platform
  Transcriptions are generated by the telephony platform itself and written via Bubble into the connected CRM (if supported).
• Not supported yet
  AI transcriptions are currently not supported via the integration between the telephony platform and Bubble.

Call Events

• Inbound events
  This allows Bubble to show data for incoming calls.
• Outbound events
  This allows Bubble to show data for outgoing calls.
• Transfered events
  Bubble also displays the data on transferred calls.
• External number (inbound)
  The $external_number parameter is available for inbound call events.
• External number (outbound)
  The $external_number parameter is available for outbound call events.

Integration

• Admin account required
  Authentication based on an account with admin rights is required to activate the integration

Integration type

• User based
  This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.
• Clone template
  A template must be used when cloning profiles because user authorization takes place, which cannot be cloned.

SearchBar

• Contacts
  Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.

Deployment type

• Bubble Desktop
  bble is installed on each user/workstation and runs locally on the user's computer.
• Bubble Cloud
  Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.