Manual - Webex
Notes
- Please note that this integration will only work with Webex SIP-based PSTN calling solution, if you are using Webex with another PBX connected, you should connect to that platform directly.
Configuration in Bubble Software
To connect the Webex telephony system, go to the Bubble software. Navigate to Phone Connectors and activate the Webex connector by double clicking on it. Then you need to click on the button “Start Authorization” (must be done by all users individually). You will be redirected to the Webex login page to authorize. After logging in and accepting the permissions, the page can be closed. The Webex phone connector is now authenticated.
Features
Pop-up type-
Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.
-
Answer button
With call control you can directly answer a call via a button in the pop-up notification.
-
Hangup button
With call control you can directly end a call via a button in the pop-up notification.
-
Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
-
Hold/Resume button
Easily put a call on hold during a call with a single mouse click
-
Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
-
Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
-
DTMF support
With DTMF support, you can press a key during a phone call via the Bubble and Bubble365 apps to make a selection in, for example, the menu on the other end of the line.
-
Supported via telephony platform
Transcriptions are generated by the telephony platform itself and written via Bubble into the connected CRM (if supported).
-
Not supported yet
AI transcriptions are currently not supported via the integration between the telephony platform and Bubble.
-
Inbound events
This allows Bubble to show data for incoming calls.
-
Outbound events
This allows Bubble to show data for outgoing calls.
-
Transfered events
Bubble also displays the data on transferred calls.
-
External number (inbound)
The $external_number parameter is available for inbound call events.
-
External number (outbound)
The $external_number parameter is available for outbound call events.
-
User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.
-
Clone template
A template must be used when cloning profiles because user authorization takes place, which cannot be cloned.
-
Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.
-
Bubble Desktop
bble is installed on each user/workstation and runs locally on the user's computer.
-
Bubble Cloud
Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.
Contents :
1. Phone connector not active
2. Missing internal numbers/extensions
3. Connection blocked by firewall
4. No call events
Why doesn’t the call popup appear for incoming or outgoing calls?
If the call popup does not appear for an incoming or outgoing call – whether directly or through a call group – this can have several causes: 1. Phone connector not active Check if the phone connector...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.
Can I check if the call events are coming through?
Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.