Configuration in Bubble Software

Features

Pop-up type

• Bubble pop-up
  Make use of the pop-up that Bubble triggers by incoming calls.

AI call transcriptions

• Supported via telephony platform
  Transcriptions are generated by the telephony platform itself and written via Bubble into the connected CRM (if supported).

Call Events

• Inbound events
  This allows Bubble to show data for incoming calls.
• Outbound events
  This allows Bubble to show data for outgoing calls.
• Transfered events
  Bubble also displays the data on transferred calls.
• External number (inbound)
  The $external_number parameter is available for inbound call events.
• External number (outbound)
  The $external_number parameter is available for outbound call events.

Integration

• Admin account required
  Authentication based on an account with admin rights is required to activate the integration

Integration type

• Company based
  This telephone system supports company-level authentication. It is only necessary to add the internal phonenumbers/extensions to the user(s) in the partner portal.
• Clone template
  A template must be used when cloning profiles because user authorization takes place, which cannot be cloned.

Deployment type

• Bubble Desktop
  bble is installed on each user/workstation and runs locally on the user's computer.
• Bubble Cloud
  Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.